Privacy Policy

Effective date: July 21, 2026

This Privacy Policy applies to the website, booking links, and related services provided by Northstar Zen. It applies to all individuals and entities accessing, visiting, and/or using the services offered by Northstar Zen, whether as an individual or on behalf of an entity, and outlines our commitment to the protection of your personal data.

At Northstar Zen, we value the significance of your personal privacy. This policy provides clarity on how we handle information when you visit our vacation-rental website, contact us, or use the external booking service linked from our website. It also outlines our commitment to a secure and transparent data-processing environment for Northstar Zen and our users, including the principles of the General Data Protection Regulation (GDPR) where applicable.

TYPE OF INFORMATION WE MAY COLLECT

When you visit our website, submit an email or availability request, or proceed to the external booking service, personal data may be collected from you and members of your party. This may include your full name, address, email address, telephone number, reservation and stay information, and payment or identity-verification information required by the booking or payment provider. Payment-card details are processed through the external booking/payment system and are not collected through the Northstar Zen contact form.

We may also receive details concerning you or members of your party where those details are relevant to the booking or services requested, including:

• Specific needs or requests related to accessibility, disabilities, or medical conditions that could affect the requested arrangements, when you choose to provide them.
• The ages of accompanying children where this affects occupancy or booking arrangements.
• Dietary preferences, restrictions, or other special requests that you voluntarily provide.
• Information reasonably necessary to facilitate the booking, arrival, stay, travel, or additional services requested by you or members of your party.

When a visitor uses our website, certain technical and statistical data may be automatically collected and stored. If a visitor browses pages, views media, or downloads information without submitting a form, our systems and service providers may still collect information about the visit. This information does not by itself necessarily identify the visitor by name.

Our systems and service providers may process data such as IP address, domain name, browser type, operating system, device information, referring website, pages viewed, search or navigation activity, timestamps, cookie choices, and security events. This data may be aggregated for statistical purposes to help us understand interest in different areas of the website and improve navigation, content, performance, and security.

Northstar Zen or its external booking/property-management providers may request information reasonably necessary to verify a prospective guest, prevent fraud, confirm eligibility, or determine whether a reservation complies with occupancy and property requirements. Information requested by an external provider is also governed by that provider’s privacy policy.

HOW WE COLLECT YOUR INFORMATION

Northstar Zen collects personal information through channels including telephone and email communications or enquiries, the website contact form, visits to the external booking website, and bookings or reservations made through the booking system.

The Northstar Zen contact form requests your name and email address and may also collect your telephone number, subject, and the message or information you choose to provide. The external booking service may request additional information about the reservation, party members, billing, payment, identity verification, and special requirements.

When you submit an enquiry or complete a reservation, the information you provide is associated with that request or booking and is no longer anonymous to the parties responsible for processing it.

THE USE OF YOUR PERSONAL INFORMATION

We use personal information to respond to enquiries; provide availability and booking support; administer reservations and stays; coordinate arrival, departure, and requested services; process or document refunds and deposits through the appropriate provider; maintain business and accounting records; prevent spam, misuse, or fraud; secure and improve the website; and comply with legal or contractual obligations.

We may use a guest’s email address to communicate about an enquiry, request, or booking, including reservation updates, requested information, arrival details, stay-related support, and feedback. We do not use the website contact form as a public-comment system, and information submitted through it is not published on the website.

With your cookie consent, Google Analytics may be used to understand how visitors navigate and engage with the website. Optional analytics cookies are not intended to operate when you select “Reject All.” Information provided for booking, check-in coordination, guest support, or a security-deposit refund is used for those purposes and related legitimate business or legal requirements.

DATA RETENTION & SHARING OF YOUR PERSONAL INFORMATION WITH THIRD PARTIES

Northstar Zen does not rent or sell your personal information. Information may be shared with affiliated personnel, contractors, professional advisers, and service providers where this is necessary to provide services you requested, operate or secure the website, facilitate a booking or stay, process payments, prevent fraud, comply with law, or protect the rights and safety of guests, the property, and the business.

Relevant service providers may include the website host and security providers, Google services, CookieYes, Elfsight, the external Uplisting-powered booking service, payment or identity-verification providers used during checkout, and personnel or contractors necessary to support the reservation or property. These providers process information according to their services, contractual obligations, and privacy policies.

We maintain personal and other information only for as long as reasonably necessary for the purpose for which it was collected, to maintain legitimate business records, resolve disputes, administer reservations, meet accounting or legal obligations, and protect the property and its guests. You may request deletion, although information may be retained where permitted or required by law or where another valid basis applies.

TRANSPARENCY AND CHOICE

Northstar Zen aims to be as clear as possible about the information we collect so that you can make informed choices about how it is used.

Where it is optional to collect or process additional information, we provide information about what is requested and why, and seek consent where consent is the appropriate legal basis.

When you visit the Northstar Zen website, you can choose whether to accept optional cookie settings. The CookieYes banner allows you to accept all cookies, reject optional cookies, or customise your preferences. You can change your selection later using the consent-preferences icon on the website.

WHAT ARE COOKIES?

Cookies are small text files used to store small pieces of information. They are stored on your device when a website is loaded in your browser. Cookies can help a website function properly, improve security and user experience, remember choices, and—where permitted—help website operators understand performance and areas for improvement.

HOW DO WE USE COOKIES?

As with many online services, our website uses first-party and third-party cookies for several purposes. Necessary cookies support functions such as security, reCAPTCHA anti-spam checks, and remembering your consent preferences. These cookies are required for the associated functionality.

With your permission, optional cookies may be used for analytics, performance, embedded media, and third-party functionality. Google Analytics cookies help us understand how visitors use the website. YouTube-related cookies may be set when embedded video functionality is loaded, and Elfsight may use cookies when its social-media widget is displayed. We do not use the Northstar Zen website to run our own behavioural-advertising campaigns, although embedded third-party providers may classify some of their cookies as targeting or advertising cookies.

You can accept or reject optional cookies through the CookieYes banner and can also adjust browser settings to refuse or notify you about cookies. If you do not accept certain cookies, some website features, embedded media, or third-party widgets may not function as intended.

EXTERNAL LINKS

This website may contain links to websites or services that are not controlled by us, including the Uplisting-powered booking website and social-media platforms. We are not responsible for the privacy practices or policies of websites other than our own. You should review the privacy policies of those external providers before providing information to them.

SECURING YOUR DATA

We follow accepted industry practices intended to safeguard the personal information provided to us. Northstar Zen is committed to protecting the business and its users from unauthorised access to, or unauthorised alteration, disclosure, or destruction of, information under our control.

In particular:

• We use SSL/TLS encryption to protect information transmitted between visitors and the website.
• The website uses security monitoring, access restrictions, anti-spam protection, and other technical safeguards.
• Access to personal information is limited to Northstar Zen personnel and service providers who reasonably require access for processing or support.
• Relevant providers and contractors are expected to handle information confidentially and according to applicable obligations.

No method of electronic transmission or storage can be guaranteed to be 100% secure. Consequently, we cannot provide an absolute guarantee regarding the security of information.

HOW WE TRANSFER AND STORE YOUR PERSONAL INFORMATION

To help protect information, we work with subcontractors and service providers that we expect to maintain appropriate data-security practices. Personal information may be stored on secure systems managed by us or our service providers. Stored or transmitted personal information is protected using security and access controls such as password authentication, encryption where appropriate, and provider-specific safeguards.

Some service providers may process information in jurisdictions outside your place of residence. Where applicable, those transfers are subject to the provider’s safeguards and applicable legal requirements.

LEGAL DISCLAIMER

We reserve the right to disclose personally identifiable information where required by law or where we reasonably believe disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process, investigate fraud or abuse, or protect the safety and security of guests, the property, or our services.

ONGOING CHANGES TO THIS PRIVACY POLICY

Northstar Zen may add to, change, update, or modify this Privacy Policy by posting the revised version on the website. A change will take effect when posted unless another effective date is stated. The effective date at the top of this page identifies the current version.

OUR COMMITMENT

At Northstar Zen, we are committed to providing services in a manner that respects privacy and, where applicable, the General Data Protection Regulation (GDPR). The GDPR enhances and standardises privacy rights across the European Union and may impose obligations on organisations processing the personal data of individuals in the EU, even where the organisation is located elsewhere.

Our privacy approach includes maintaining appropriate website and security controls, reviewing this Privacy Policy as the website and its providers change, responding to privacy requests, and adapting our practices where applicable legal or regulatory guidance changes.

Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing. We may need to verify your identity before completing a request, and legal exceptions may apply.

CONTACT DETAILS

If you have questions regarding this policy or wish to make a privacy request, please email northstarzenaz@gmail.com.