Northstar Zen FAQ
Contact & FAQ
Everything You Need to Know
Before You Arrive
We want your stay at Northstar Zen to feel effortless from the very first click. If you have a question that is not covered here, reach out and we will get back to you as soon as possible.
How many people can comfortably sleep at Northstar Zen?
Northstar Zen comfortably sleeps 14 guests in beds. For larger groups, we also provide two queen air mattresses for added flexibility. Two pack ’n plays are available for families traveling with infants or toddlers.
Are pets allowed at Northstar Zen?
We know many animals are part of the family, but at this time we do not allow pets at the property.
Can I host a small gathering at the home?
Our home is designed for families and groups to enjoy quality time together, but it is not available for parties or events.
The maximum occupancy is 16 guests overnight, with up to 4 additional daytime visitors permitted only with prior host approval. Daytime visitors must leave by quiet hours and may not stay overnight.
If you are planning to have any visitors during your stay, please contact us in advance with the total number of guests and the purpose of the visit. All visitors must be approved by the host prior to arrival.
Please note that parties, celebrations open to non-registered guests, DJs, live music, ticketed events, and commercial gatherings are strictly prohibited.
Unauthorized guests or gatherings may result in immediate termination of the reservation without refund and additional fees.
Is the pool heated?
Yes, pool heating is available for $100 per day. We typically recommend it from November through May when evenings tend to cool down.
Because the system takes about 24 hours to fully warm, we just ask for advance notice so everything is ready for your arrival. If you’re unsure whether you’ll need it, we’re always happy to give honest guidance based on current weather.
What time is check-in and check-out? Is early check-in or late check-out available?
Check-in is at 4:00 PM and check-out is at 10:00 AM.
If early check-in or late check-out is possible, we’re always happy to offer it when the schedule allows. Because we want to ensure every guest arrives to a fully prepared home, we can only confirm timing within 48 hours of arrival.
What items are available for guests traveling with children under 2?
We’ve made it easier for families traveling with little ones by providing a number of essentials, including two pack ’n plays with bedding, a highchair, baby utensils and dishware, a baby sleep rocker, a baby lounge chair, strollers, toys, a Bumbo seat, an outdoor water play table, and infant pool float and life vest options.
If there’s something specific you need, just let us know—we’re happy to help how we can.
Are outside caterers, vendors, or other professionals allowed at the property?
No. Outside caterers, event vendors, entertainers, photographers, or other hired professionals are strictly prohibited from providing services at the property. If an unauthorized vendor or professional is discovered, a fine will be charged and the reservation may be subject to additional penalties, up to and including termination without refund.
Are there security cameras on the property?
Yes. For safety and peace of mind, the home has exterior security cameras located around the perimeter, along with a doorbell camera at the front entry.
These are strictly placed at outdoor access points and are not used to monitor guest stays. They simply help us keep the property secure and respond appropriately if something unexpected comes up.
There are no cameras inside the home or in any private guest spaces, and your privacy is fully respected throughout your stay.
Is the pool fenced?
The pool is not enclosed by a separate fence. The home does include safety-conscious features consistent with Arizona guidelines, including high handles and door latches on all doors leading out to the backyard and onto the balcony. As with any home with a pool, we simply encourage awareness and supervision while enjoying the outdoor space.
What does the parking situation look like?
The driveway comfortably fits up to four vehicles, and the home sits on a large cul-de-sac with additional street parking available. It’s a setup that works well for larger groups traveling in multiple vehicles.
How far is Phoenix Sky Harbor International Airport?
The home is about a 30-minute drive from Phoenix Sky Harbor International Airport, depending on traffic.
I am traveling with someone who has difficulty climbing stairs. Are there accommodations on the first floor?
Yes. The home includes a bedroom and full bathroom on the first floor, along with the kitchen, dining and sitting areas, laundry room, game room, and outdoor spaces all on the same level.
There are three steps down to the family room and billiards area for those who are comfortable navigating a short set of stairs.
Are there any vendors that may come onsite during my weekday stay?
We do have a small, trusted team that helps care for the property, including landscaping, pool/jacuzzi maintenance, and trash/recycling servicing. These visits are typically scheduled on weekdays, are brief, and are designed to be as unobtrusive as possible.
Have Questions?
Get in touch.
A Great Location Deserves an Even Greater Stay
A Great Location Deserves an Even Greater Stay
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